Apro Training Centre

Handle Customer Enquiries & Requests

Handle Customer Enquiries and Request is designed in accordance to the skill standards set by Singapore Workforce Development Agency (WDA). This course covers the skills and knowledge for the security personnel to be familiar with the nature and types of enquiries and request that may arise in the workplace and the appropriate responses required for good customer service.

The course incorporates the theoretical and practical aspects of Customer Service skills training including video presentation. Participants will be provided with a Student’s Handout and daily refreshments for 2 tea breaks. At the end of the course, participants will be subjected to an assessment to test their competencies on the respective subjects taught. The assessment is one (1) hour and is based on oral questions, role plays and demonstrations.

Upon completion of the course, participants will be awarded a certificate of attendance and upon successful completion of the assessment; a WSQ Certificate of Attainment in Handle Customer Enquiries and Request” will be duly awarded by WDA. This course can be counted as one of the elective module for those pursuing the Certificate in Security Operations Grade 1.

For Whom:

Especially for Security Officers performing front line duties (e.g. gates, access control), taking over receptionist, performing lobby duties, or manning telephones.


Learning Outcomes:

1. Be able to handle client enquiries and requests

2. Be able to handle telephone enquiries and requests

3. Be able to provide information and assistance for visitors

4. Be able to deal with complaints, emergencies and unexpected situations


Duration: Two Days Course (16 training hours)

Venue: APRO Training Centre

Timings: 0830hrs to 1830hrs

Entry requirements: Secondary education (English)

Cost: $321 per person (inclusive of GST & Assessment)

SDF /CETC: Up to 90% for Singapore Citizens / Permanent Residents

To Register: Registration form v4 (6)

Apro Training Centre